In what can be seen as a customer-centric initiative in the current situation of nationwide lockdown, TCL, a global top-two television brand and leading consumer electronics company, has announced a warranty extension on its range of smart TVs and air-conditioners. The warranty on TCL products will now extend to 31st May from the original warranty that expired between 20th March and 30th April.
As the nationwide lockdown has now been extended to 3rd May 2020, TCL makes sure that even after your warranty gets over but the customers are still at peace. TCL is continuously making sure that there is no lag in the customer service and extending all sort of helping hand to the market.
Commenting on the decision to extend warranty, Mike Chen, Managing Director, TCL India, said, “Our endeavor is to extend support to our consumers amid the lockdown situation. In the current situation, we have decided to extend warranty for our televisions and air-conditioners till 31st May 2020. This move will help to strengthen our association with consumers. We also wish to remind our consumers that we are a constant partner in their entertainment and stand by them in this hour of global crisis.”
The company is taking this initiative to ease the woes of the customers in the time of such crisis. TCL is making sure that all Government mandates are followed and customer safety is the utmost priority.
About TCL: TCL Electronics (1070.HK) is a fast-growing consumer electronics company and leading player in the global TV industry. Founded in 1981 in China, it now operates in over 160 markets globally. According to Sigmaintell, TCL ranked 2nd in the global TV market in terms of sales volume in Q1-Q3 2019. TCL specializes in the research, development and manufacturing of consumer electronics products ranging from TVs, audio and smart home products.